Signing In
Sign in, use a magic link, or get back in when a password goes missing.
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FAQs
How do I sign in?
Go to the sign-in page and enter your email, then press Continue. You'll be asked for your password next — or you can choose Email me a sign-in link and skip the password entirely.
I forgot my password. What do I do?
On the sign-in page, enter your email, press Continue, then choose Email me a sign-in link. We'll email you a secure one-time link that signs you straight in — no password needed.
To then set a new password, Settings asks for your current one first (that's what keeps your account safe). If it's truly gone, contact support once you're signed in and we'll help you set a fresh one.
What is a magic link?
A secure, single-use link we email you that signs you in without a password. It's good for 15 minutes and works once. See Signing in with a magic link.
Why does my sign-in link ask me to click a button?
Because some email systems quietly open links to scan them for safety. That extra Sign in button makes sure a scanner can't use up your one-time link before you do — it's only spent when a real person presses it.
My sign-in link expired or didn't work. Now what?
Just request another from the sign-in page — there's no limit. Links last 15 minutes and work once, and asking for a new one retires the old one, so always use the most recent email in your inbox.
I didn't get my sign-in email. Where is it?
Check your spam or promotions folder, and double-check you entered the address your account actually uses. For your privacy we show the same message whether or not an address has an account, so a typo looks just like success. Still nothing? Contact us.
Why is my account locked?
After 5 failed password attempts we lock an account for an hour to stop anyone guessing at it. You don't have to wait — request a sign-in link and you can get in right away.
I lost my phone and can't get my two-factor code.
Use one of the backup codes you saved when you turned on two-factor — enter it on the code screen just like a normal code. Each works once. Out of codes? Contact support and we'll verify you and help.
Do I have to use a password?
Nope. If you'd rather, you can sign in with a magic link every time and never type a password again.
How do I sign out?
Open the menu under your name in the top navigation and choose Log Out. Worth doing whenever you're on a shared or public computer.
Didn't find your answer?
We're happy to help — drop us a message.